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System concept
Along with the spring-up of top grade star-rated hotels, customer requirements are increasing and industry competition is more and more severe. So how can your hotel attract and retain customers? And How can you stand out from the industry? Mytube will help you answer them.
To meet the development of times and continual upgrading consumption concept, besides from luxurious decoration and high quality service, hotels must realize high-tech and informationization. Thus, it is absolutely necessary for hotels to equip with high-tech products. The emerging of hotel VOD system makes the hotel service management more humanized and individualized and leads to richer and optimized value added service. It attracts customers and brings more direct economic benefits to the hotel.
To our knowledge, hotel VOD system is being developed in full swing in hotel industry. Now, 80% hotels in Hong Kong have equipped with the system. China National Tourism Administration shows high recognition and affirmation towards such emerging high-tech product, and timely amends and updates hotel grading standard, and hotel VOD system is listed as a key facility for a higher grade.
In a word, hotel VOD system has become a necessary infrastructure of hotels. Therefore, Mytube engages experienced talents from international hotel management groups to be responsible for product concept and business logic design, and continually innovates and develops industry-leading Mytube hotel VOD service system with high performance-price ratio, optimized functions and stable system. This VOD service system really changes the guestroom television into a direct, convenient and fast message display platform as well as No. 1 communication instrument for guests to send service requirements.
Mytube will cooperate with you for a bright future.
Features:
Based on the integration of the existing service contents and interior resources & facilities of the hotel, Mytube hotel VOD service system takes advantage of the technical superiority of interactive television system to combine hotel television system, management system, and service. The guests can access to multiple services such as information inquiry, service call, bill inquiry, television program selection, DVD movies on demand in their rooms via a remote controller. The hotel can realize image show right the first time via the system, and language will no longer be an obstacle for offering service to foreign guests. Meanwhile, the system helps reduce hotel operation procedures and improve efficiency. The high-tech application reduces investment in old low-efficient systems and contributes to modernized service.
The following are brief introduction to Mytube hotel VOD service system. Please refer to specific scheme for details.
Functions:
I. Display of welcome address:
The system automatically displays the welcome address on TV screen right the first time after the guest turns on the TV.
Instructions: It can be realized via hotel management software front desk guest registration.
Register conditions:
1. To establish interface with hotel management software in advance;
2. The welcome message shall be preset, and the font and color are subject to change.
Advantages: Show respect for hotel guests and improve guest satisfaction.
II. Background music:
The system provides guests with various styles of music for appreciation and sound effects for phone communication, meanwhile, the system background music can be directly used to public places such as halls, corridors, restaurants and lounge bars.
Instructions: The guests can select desired background music via the remote controller according to television picture prompt.
Register conditions: To set several MP3 music groups and add them into the system
Advantages:
1. Save partial investment in background music front-end system
2. More content choices than traditional background music system
3. The sound effect selection provides guests with more flexible service
4. Automatically play the next after one completes
III. Guest message & hotel announcement:
The guests can see the messages sent by the hotel for them right the first time after turns on the TV, and the company can also know right the first time whether the guests have seen the messages or not.
Instructions: To select corresponding room number or group number via hotel front-desk service personnel and record relevant messages and send
Register conditions: To establish interface with hotel management software
Advantages: No time limit whether the guests are in the rooms or not. Deliver the messages right the first time.
IV. Fast call service:
The guests can call various types of services in the guestrooms by television operation with a remote controller.
Instructions: The guests only need to press corresponding numerical key according to television picture prompt to send service demand message, and the system will notify service personnel.
Advantages:
1. Simplify the procedure, higher efficiency, faster speed
2. Reduce the probability for error message delivery caused by language communication obstacles
3. Avoid complaints on response delay due to busy lines
V. On-line consumption and inquiry, provides hotels with value added items:
The on-line consumption system offers: food & beverages, health care, special local products, calligraphies and paintings, gifts. The guests may send the system service customized by the hotel and select relevant service via a remote controller, and the system will timely send the messages to relevant hotel department, and then the service personnel will timely provide the guests with corresponding services as required. The system can improve hotel service level and bring added value to the hotel. The guests can also inquire his/ her consumption situation in the hotel. The guests can be informed of the support situation of the hotel in bank cards as well as the location of the nearest ATM.
Instructions: The guest enters into bill inquiry picture to see all his/ her consumption records according to the television picture prompt.
Register conditions: To establish interface with hotel management software
Advantages:
1. Allow guests to know their consumption situations synchronically to avoid possible conflict or embarrassed situation when paying the bills.
2. Confirm the bills in advance to save time for payment.
VI. On-line health service selection
Health & recreation services: The system is endowed with a PR module. When press health & recreation service, the picture will display services such as foot care, massage. For an instance, press 1 key to display the sizes of bust, waist, and hip, nationality, strong point, skin color, voice, photo, and video skill performance etc. of No. 1 technician. The guests are able to select desired services and service technicians according to their own requirements.
VII. VOD program management & play
The guests can select their desired movies via guestroom television. It is easy to operate and has all functions of current movie on demand system.
Instructions: The movie on demand can be realized after register.
Register conditions:
1. The authority for movie play
2. Establishing interface with hotel management software if it is not free.
Advantages:
1. Support DVD movie play. No image quality loss. No need for secondary movie making;
2. Support all types of charging modes;
3. Classified management allows different guests to watch different programs.
VIII. Television management
Television channels and voice locking
Presently, a guestroom television channel management defect is commonly seen in hotels: The family-style single TV management is inherited, and the guest can search or change the positions of television channels at will, which often causes the loss of television channels and affects the next guest expected to live in.
Instructions: The VOD system may be unitedly set via back-stage software to fix the frequency bins of television programs. A two-in-one remote controller is required for television program watching.
Register conditions: To customize according to the practical functions of hotel televisions
Advantages: Search function masking. No loss of channels. Automatic screen protection.
IX. Guestroom Minibar accounts keeping
It substitutes the present Minibar consumption accounts keeping mode via phone calls, and the service personnel can conduct visualized accounts keeping operation on television via a remote controller.
Instructions: The service personnel only needs to key in the password via a remote controller, and the television will enter into Minibar record management picture. Press the numerical key on the remote controller to key in the consumption amount, conform to keep the accounts.
Register conditions: To establish interface with hotel management software.
Advantages:
1. More convenient, faster and more accurate operation
2. Save investments for the hotel
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